DO YOU HAVE SPECIFIC QUESTIONS?
WE HAVE THE ANSWERS.

Here you will find many questions and answers concerning our wallboxes and other AMPERFIED products. Use Search to find answers even faster:

I have questions about

Product information
general

What is the difference between a charging station and a wallbox?
How can the wallboxes from HEIDELBERG AMPERFIED be cleaned?
What is the charging capacity of the HEIDELBERG AMPERFIED wallboxes?
What type of plug is a HEIDELBERG AMPERFIED wallbox equipped with?
Which vehicles can be charged with a wallbox from HEIDELBERG AMPERFIED?
Can other devices also be charged with a HEIDELBERG AMPERFIED wallbox?
Which charging cable lengths are available?
What does the term “plug-and-play” mean?
What weather conditions can a HEIDELBERG AMPERFIED wallbox be exposed to? Is safe charging possible in all weather conditions?
What advantage do I have if I charge the vehicle with a wallbox instead of a normal household socket?
Is the stainless steel used resistant to sea water?

Product information
CLIMATE Wallbox

Which wallboxes are available with CO2 compensation?
What does the suffix “Climate” mean?
What does CO2-compensated mean?
Which climate protection project is supported?

Product information
Wallbox Home Eco

How is a charging process of the Heidelberg Wallbox Home Eco started?
Can I interrupt or stop the charging process of the Heidelberg Wallbox Home Eco?
Can a Heidelberg Wallbox Home Eco be connected to a photovoltaic system?
Is it possible to individualise the Heidelberg Wallbox Home Eco?
Do I have to perform software updates on the wallbox? If yes, how often do new updates appear?
Is there any option to protect the Wallbox against third-party use?
Which diagnostic option is available when an error occurs?
How can I set the maximum charging current of the Heidelberg Wallbox Home Eco?
What are the dimensions of the Heidelberg Wallbox Home Eco?
How heavy is the Heidelberg Wallbox Home Eco?

Product information
Wallbox Energy Control

What are the differences between the Heidelberg Home Eco and Energy Control Wallboxes?
How is a charging process of the Heidelberg Wallbox Energy Control started?
Can I interrupt or stop the charging process of the Heidelberg Wallbox Energy Control?
What does load management mean?
How does the Heidelberg Wallbox Energy Control communicate?
Which diagnostic option is available when an error occurs?
How much output does the Heidelberg Wallbox Energy Control consume in standby mode?
Can the wallbox be modified (e.g. cable length or cable Type 1)?
Are spare parts available for the wallbox?
Is there any option to protect the wallbox against third-party use?
Can I connect my wallbox in a grid-supportive way?
How can I set the maximum charging current of the Heidelberg Wallbox Energy Control?
How does the Wallbox Energy Control signal in the load management that it is charging with a reduced current specification?
What are the dimensions of the Heidelberg Wallbox Energy Control?
How heavy is the Heidelberg Wallbox Energy Control?

Product information
connect.home

How can I access my wallbox via the app?
Can I configure the wallbox without the app?
How do I establish a Wi-Fi connection to the wallbox without the app?
Why doesn’t my smartphone connect to the wallbox when I set up the Wi-Fi connection manually?
Why is my data not updating in the detail view?
Can I set the maximum charging current via the app?
What is the purpose of the top tile in the dashboard (overview)?
Why does my EV go into error when I start and stop the charging process several times in a row?
Why do I only have 20 minutes to set up the network connection after a PowerOn of the wallbox?
Why do I have to remove the front element to access the QR code for setting up the app?
Where is the QR code and the communication module located?
After initial installation or resetting the wallbox to factory settings, charging is immediately enabled. Why don’t I have to release the charging process via the RFID card or the app?
Where can I activate authentication via RFID or app?
Where can I teach in an RFID card?
Which RFID cards/RFID tags may I use?
Can I also use other RFID cards/RFID tags?
Why is my RFID card not recognised?
How many RFID cards can be taught?
Where do I activate Modbus TCP?
Can I still operate my wallbox via the app or the web interface even though Modbus TCP is active?
Can I set the maximum charging current via Modbus TCP?
How can I access the web interface?
Why does the message that the security certificate of my PC/laptop is not trustworthy appear when I call up the web interface?
How do I log in to the wallbox via the web interface?
Can I set the maximum charging current via the web interface?
Is there a way to protect the wallbox against third-party use?
How is a charging process started?
Can I interrupt or stop the charging process of the Amperfied Wallbox connect.home?
What are the dimensions of the Amperfied Wallbox connect.home?
How heavy is the Amperfied Wallbox connect.home?

Product information
Amperfied Charger compact.lite

How and where can I use the mobile charging station?
How high is the charging power?
Can I change the charging power?
Can I see the charging status?
How can I protect myself against theft?
What charging cable length is offered?
What is the Wallmount Compact?
How do I start and end the charging process?

Product information
myAMPERFIED App

Where can I download the myAmperfied app?
Which mobile operating systems are supported?
Can I also use the app on my tablet?
Why do I have to register and create an account?
Why is a Bosch ID required for my account?
Can other members of my family have access to the same system?
How will my personal data be handled?
I have just moved in. How can I delete access to my Wallbox by former tenants?
Which Wallbox is compatible with the app?
Where can I find the QR code?
Can I use WPS to connect my Wallbox to my Wi-Fi router?
What does WPS mean and how do I know if my router supports WPS?
Is there another way besides WPS to connect my Wallbox to my home network?
How do I add more than one Wallbox?
How can I delete a Wallbox from my account?
How can I change the language of the app?
How can I update the data on the main screen?
How can I change the location displayed in the weather section?
Where does the outside temperature come from?
How do I reset the Wallbox to factory settings?
I suddenly see changes I didn’t make?
I have a new router. How do I connect my Wallbox to the new router?
My WLAN at home is not working. Can I still operate my Wallbox?
We had a power cut. Does this affect anything?
Which WLAN router do I need?
The weather section shows that something is wrong with my device. What should I do?
What can I do if my Wallbox is not accessible?
One or more tiles (wallboxes) have disappeared from my start screen, what can I do?
The LEDs of the communication module do not light up? What should I do?
Where can I find information on the open source software used?

Product information
Heidelberg Combox and Heidelberg Combox Lite

What is the difference between a Combox (Lite) and a Wallbox?
Can I use a Combox for charging?
Which HEIDELBERG AMPERFIED wallbox can I connect the Combox (Lite) to?
What is the difference between Combox and Combox Lite?
For whom is a Combox (Lite) worthwhile?
What can I do with a Combox (Lite)?
What are the features of a Combox (Lite)?
How does the Combox regulate the load management of the connected wallboxes?

Accessories and spare parts

Which accessories do you offer?
What spare parts do you have in your portfolio?
Can all wallboxes from HEIDELBERG AMPERFIED be mounted on a Heidelberg Stele Solo, Stele Solo Lite or Stele Duo?
What is the difference between the Stele Solo/Duo and Stele Solo Lite columns?
What is the difference between the locking sets with GEBA and RAFI key switches?
What can the charging cable holder be used for?

Wallbox charging process

How does the wallbox signal that it is charging properly?
What can I do if my Heidelberg Wallbox stops charging?
What happens if there is an interruption during the charging process?
Does my vehicle always have to be fully charged, or is a partial charge also sufficient?
How long does a charging process take with a wallbox from HEIDELBERG AMPERFIED?
Can I get an electric shock while charging?
What happens if I have connected my electric vehicle to a HEIDELBERG AMPERFIED wallbox for a longer period of time (e.g. several days)?
Can the charging process be controlled by external devices (e.g. a time switch)?
Is it possible to charge several vehicles simultaneously at one HEIDELBERG AMPERFIED wallbox?
What happens if the vehicle can “fuel up” with less output?
How is the charging time calculated?
Why is my hybrid vehicle not charging with the maximum charging capacity?
Why isn’t my e-vehicle charging as fast as it does at a public charging station?

Wallbox installation

Is the “integrated residual current detection DC 6 mA” compliant in accordance with VDE 0100-722 paragraph 722.531.3.101 or DIN IEC 62955 (VDE 0666-20)?
Which residual current must be used when installing a wallbox from HEIDELBERG AMPERFIED?
Which circuit breaker must be used with a HEIDELBERG AMPERFIED wallbox?
Can all wallboxes from HEIDELBERG AMPERFIED be mounted on a Heidelberg Stele Solo, Stele Solo Lite or Stele Duo?
Can a wallbox from HEIDELBERG AMPERFIED also be installed by my own electrician?
Are construction measures necessary for the installation?
What are the costs for installing a wallbox?
Where can I find the technical data of the HEIDELBERG AMPERFIED wallboxes?
How are settings made for the wallbox?
How is the communication connection made for the Heidelberg Wallbox Energy Control?

Purchase/payment/shipment of the wallbox

Where can I order the HEIDELBERG AMPERFIED wallboxes online?
How do I receive my invoice when I buy a Wallbox from Amazon?
What payment options do I have when buying a HEIDELBERG AMPERFIED wallbox?
Where can I see when my Wallbox will be delivered?
Can I track the order status?
How is Heidelberg Wallbox packaged?

Wallbox warranty/return

During unpacking I noticed that the Wallbox had been damaged during transport. What should I do?
How do I obtain a return label?
How long do I have a warranty on the wallboxes from HEIDELBERG AMPERFIED?

General information about electric cars

Do I need an environmental badge for my electric car?
How can I insure my electric car?

PROVEN 1000 TIMES OVER. AVAILABLE ANYWHERE

Around the world, for many years large auto brands and electrical companies have put their trust in the performance of our charging technologies. You can also rely on us!

STAY UP-TO-DATE

Do you want the latest information about electric mobility and charging technologies? Then subscribe to our HEIDELBERG AMPERFIED newsletter now. Of course it’s free, and if you’re not interested anymore, it takes just one click to unsubscribe.

Register now