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Here you will find many questions and answers concerning our wallboxes and other AMPERFIED products. Use Search to find answers even faster:

I have questions about

Product information
general

What is the difference between a charging station and a wallbox?
How can the Heidelberg Wallbox Home Eco or Energy Control be cleaned?
What is the charging capacity of the Heidelberg Wallbox Home Eco and Energy Control?
Which plug types can I order with the Heidelberg Wallbox Home Eco or Energy Control?
What are the dimensions of the Heidelberg Wallbox Home Eco and Energy Control?
How much does the Heidelberg Wallbox Home Eco or Energy Control weigh?
Which vehicles can I charge with the Heidelberg Wallbox Home Eco or Energy Control?
Can the Heidelberg Wallbox Home Eco or Energy Control also be used to charge other devices?
Which charging cable lengths are available?
What does the term “plug-and-play” mean?
What weather conditions can I expose the Heidelberg Wallbox Home Eco or Energy Control to?
Is there an access lock to protect my Heidelberg Wallbox Home Eco or Energy Control against unauthorised use? If yes, which one?
Questions about setting the charging current (rotary switch (0-9))?
What advantage do I gain from charging my vehicle with the Heidelberg Wallbox instead of with a normal household socket?
Is safe charging possible under all weather conditions?
Is the stainless steel used resistant to sea water?

Product information
Wallbox Home Eco

Can a Heidelberg Wallbox Home Eco be connected to a photovoltaic system?
Is it possible to individualise the Heidelberg Wallbox Home Eco?
Do I have to perform software updates on the wallbox? If yes, how often do new updates appear?
Is there any option to protect the Wallbox against third-party use?
Which diagnostic option is available when an error occurs?

Product information
Wallbox Energy Control

What are the differences between the Heidelberg Home Eco and Energy Control Wallboxes?
What does load management mean?
How does the Heidelberg Wallbox Energy Control communicate?
Which diagnostic option is available when an error occurs?
How much output does the Heidelberg Wallbox Energy Control consume in standby mode?
Can the wallbox be modified (e.g. cable length or cable Type 1)?
Are spare parts available for the wallbox?
Is there any option to protect the wallbox against third-party use?
Can I connect my wallbox in a grid-supportive way?

Product information
Heidelberg Combox and Heidelberg Combox Lite

What is the difference between a Combox and a wallbox?
Can I use a Combox for charging?
Can I connect a Combox with a Home Eco Wallbox?
What is the difference between Combox and Combox Lite?
For whom would a Combox be worthwhile?
Was kann ich mit einer Combox machen
What features does the Combox have?

Accessories and spare parts

Which accessories do you offer?
What spare parts do you have in your portfolio?
Can the Home Eco or Energy Control Wallboxes be installed on the Heidelberg Stele Solo, Stele Solo Lite and Stele Duo?
What is the difference between the Stele Solo/Duo and Stele Solo Lite columns?
What is the difference between the locking sets with GEBA and RAFI key switches?
What can the charging cable holder be used for?

Wallbox charging process

How does the wallbox signal that it is charging properly?
What can I do if my Heidelberg Wallbox has stopped charging?
What happens if there is an interruption during the charging process?
Can I interrupt or stop the charging process of the Heidelberg Wallboxes?
Does my vehicle always have to be fully charged, or is a partial charge also sufficient?
How long does a charging process with the Heidelberg Wallbox Home Eco or Energy Control take?
How is a charging process with a Heidelberg Wallbox started?
Can I also use the Heidelberg Wallbox Home Eco or Energy Control if I live in a rental property or a block of flats?
What happens if I leave my electric or hybrid vehicle connected to the Heidelberg Wallbox over a longer period of time (e.g. several days)?
Can the charging process be controlled by external devices (e.g. a time switch)?
Is it possible to charge multiple vehicles on a Heidelberg Wallbox simultaneously?
What happens if the vehicle can “fuel up” with less output?
How does the Wallbox Energy Control signal in load management that it is charging with a reduced current setting?
How is the charging time calculated?
Why is my hybrid vehicle not charging with the maximum charging capacity?
Why isn’t my e-vehicle charging as fast as it does at a public charging station?

Wallbox installation

Is the “integrated residual current detection DC 6 mA” compliant in accordance with VDE 0100-722 paragraph 722.531.3.101 or DIN IEC 62955 (VDE 0666-20)?
Are there any issues with harmonics and cos phi for the Heidelberg AC Wallbox?
Which residual current must be used for the installation of the Heidelberg Wallbox?
Which circuit-breaker must be used for the Heidelberg Wallbox?
Can the Heidelberg Wallbox Energy Control be controlled with a Loxone Miniserver?
Can the Heidelberg Wallbox also be installed on a free-standing pedestal or a stele/pole?
Can the Heidelberg Wallbox also be integrated into my own smart home/home network?
Can the Heidelberg Wallbox be installed in any environment/in all locations?
Can the Heidelberg Wallbox also be installed by my own electrician?
Are construction measures necessary for the installation?
How much does the installation of the Heidelberg Wallbox cost?
Where can I find the technical data for the Heidelberg Wallboxes?
How are settings made for the wallbox?
How is the communication connection made for the Heidelberg Wallbox Energy Control?

Purchase/payment/shipment of the wallbox

Where can I order your products and services online?
How is Heidelberg Wallbox packaged?

Wallbox warranty/return

During unpacking I noticed that the Wallbox had been damaged during transport. What should I do?
How do I obtain a return label?
How long do I have a warranty on the Heidelberg Wallbox?

General information about electric cars

Do I need an environmental badge for my electric car?
How can I insure my electric car?

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